We consider your first month of our Basic, Standard or Premium package a “trial basis”, so if you are not entirely satisfied, we offer a full refund. The Elite package however, due to intricacies with setup, will can only offer a 50% refund off the first month.

Absolutely!  We do not believe in tying anyone into an lengthy contract terms, all of our social media packages are on a month to month basis.  We just ask that you give us some notice prior to the next billing cycle to give us time we to disable the monthly recurring charge.

A social media manager is someone who will be responsible for representing your brand online. We become your “social media managers”, by utilizing a variety of social media platforms, and ensuring that your company speaks to your customers in a unified voice. Our duties can include some or all of the following:

1. Development of brand awareness and online reputation
2. Copywriting
3. Content creation
4. Monitor social media trends
5. Scheduling
6. Performance reporting
7. Customer service

We can provide your business with the guidance and expertise needed to generate the best return on your social media investment.

We will respond to potential and existing customers on your behalf.  

Basic: We will respond initially to private messages so that your response times wont suffer.

Advanced: We will respond to private messages, public tags, as well as send follow up private messages as needed.

 This is where we will manage your reviews on Facebook (other social media platforms not supported).

Basic: We will repond to customer reviews as they come in, leaving “thank you responses”.

Advanced: We will ask for and follow up with customers for reviews, leave a “thank you” response on reviews. Work to assist you on bad reviews, implement a landing page that acts as a gate to help prevent bad reviews, giving you the chance to make it right.  Added support to include Google reviews!

With our community outreach we provide a multitude of ways in which we can help grow your following, organically. This is helpful for clients looking to grow their current following or starting their accounts from scratch without having to invest in ad services. Community engagement includes, but is not limited to: 

• • Weekly time spent following local companies/organizations in or around your area. 
    • This also includes following local organizations’ followers as they show interest in local businesses. 
  • Weekly time spent following competitors 
    • This also includes following some of your competitors’ followers as they are like-minded audiences. 
  • Sending “request to follow” invites when individuals interact with one or more of your accounts, but do not follow your page. 
  • Browsing “recommended” accounts to follow on both Instagram and Facebook.
  • Syncing Facebook followers with Instagram.

Reels were introduced and created by Instagram, it is a new way to create and discover short videos directly on their platform. Videos can now be as long as 90 seconds and they give users the ability to share these videos on their own feed as well as hit a larger community on Instagram through the new explore page.

The main difference between a “story” and a “reel” is that a story is more for existing audience, where as a reel is to gain a larger one. Reels are a great way to reach more people organically, helping increase your overall number of likes, engagement and even following.

A story is considered a second feed! Stories are closely related to both Facebook and Instagram, but the biggest upside to stories is once they post, they go to the top of your follower’s feed giving you more of an opportunity for individuals to view your content. The main difference between a “story” and a “reel” is that a story is more for existing audience, where as a reel is to gain a larger one.

Yes! You will be able to review all posts prior to scheduling. This will give you the opportunity to request any changes.